Scam Alert: Always be wary of pushy callers demanding payment, especially if they are threatening disconnection. When in doubt, hang up and call TID at 209.883.8222.

Additional Programs

Need help with your energy bill? There are local non-profit and federally funded programs including the Home Energy Assistance Program that stand ready to help when you need it most.

Explore Programs

Home Energy Assistance Program

The Home Energy Assistance Program provides one payment per year to utility companies for low-income persons. Customers may apply for the assistance through The Central Valley Opportunity Center who will complete the application, determine customer eligibility and the amount of payment to be made to the utility company based on the guidelines provided by the State. To be eligible for  the Home Energy Assistance Program the customer’s income must be at or below 130 percent of the Poverty Level as published each year in the Federal Register. Customers must reside in Stanislaus County and must be documented residents.

More information about the Central Valley Opportunity Center’s Energy Assistance Programs can be found here or, by calling (209) 537-9217.

Energy Crisis Intervention Program

The Energy Crisis Intervention Program provides one payment per year to utility companies for low-income customers that have received a 48-Hour Shut Off Notice or, if a senior citizen or disabled person, have received a 15-Day Shut Off Notice. This program also provides assistance to customers in obtaining propane and firewood for heating and repair or replacement of heating sources. Eligibility for the Energy Crisis Intervention Program is the same as it is for the Home Energy Assistance Program except a 48-Hour or 15 Day Shut Off Notice from the Utility Company must have been received by the client prior to application.

Salvation Army Energy Assistance Program

The Salvation Army Energy Assistance Program is available for those households that have experienced hardships. Qualified customers within TID’s service territory that need assistance can receive up to $300 towards their TID bills. The program focuses on the need of the household and not just the household income levels.

If you are in need of assistance in paying your energy bill, please contact the Salvation Army regarding this program.

Selection and assistance granted is at the discretion of The Salvation Army.

Stanislaus County residents can receive help via the Central Valley Opportunity Center.

More information about the Central Valley Opportunity Center’s Energy Assistance Programs can be found here or, by calling (209) 537-9217.

Merced County residents can find help through the Merced County Community Action Agency’s Low Income Home Energy Assistance Program and the Energy Crisis Intervention Program. Eligibility for these programs is based upon the household’s income and family size. Click here for more information or call (209) 723-4565.

United Way 211

2-1-1 is a referral line that connects people to vital services provided by a range of non-profit and government agencies and is available 24 hours a day, every day. Simply dial 211 from any land line phone in Stanislaus or Merced Counties to be connected.

From a mobile phone call:

County Resources

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CARES Rate Assistance Program

A monthly discount is also available through our TID CARES Rate Assistance Program.

Elderly couple going over their budget happily

Medical Rate Program

Does someone in your home have a medically necessary device? Learn more about the Medical Rate Program.