Scam Alert: Always be wary of pushy callers demanding payment, especially if they are threatening disconnection. When in doubt, hang up and call TID at 209.883.8222.
As a community-owned utility, you are an owner of TID, and we are constantly seeking ways to improve services for customers, like you. One way we do this is through a digital survey to collect your feedback on what we are doing well and what can be improved.
In 2024, TID conducted a Customer Satisfaction Survey. Below you can find the results of that survey.
If you have any questions about the survey, please feel free to contact GreatBlue Research at research@greatblueresearch.com or at 860.740.4000.