Occasionally, criminals posing as TID will contact our customers and try to trick them into paying a fake past due bill, giving away personally identifying information, or allowing them inside their home or business. These criminals can be persuasive, persistent and even threatening.
Unfortunately, scams and fraud are relatively easy crimes to commit and sadly, our customers are not immune to them. Scam and fraud attempts have been successfully made against both residential and business customers alike. Trust your instincts and if something doesn’t feel right, contact TID Customer Service before giving out any information or paying an alleged past due bill.
As a general rule, customers should always be skeptical of pushy people who demand payment or personal information (like your Social Security Number or bank routing number), especially if these people threaten to turn off your power. Electrical disconnections are a last resort for TID. Customers subject to disconnect are notified by mail of their delinquent status prior to their service being disconnected.
TID will never instruct you to pay a non-TID payment facility or require a specific form of payment (money order, wire transfer or pre-paid cash card).
Call (209) 883-8222 to report suspicious activity regarding your TID account.
We work hard to deliver safe, reliable and affordable utility services to you and when someone tampers with utilities, or commits service thefts to avoid payments, they put themselves and others in danger. Energy theft is a crime and can create deadly safety hazards for both the criminals and innocent bystanders. Not to mention that theft of energy increases cost to honest TID customers, so in reality the thieves are stealing from you.
Energy theft is something TID takes very seriously, but we need your help to curb this illegal activity. If you suspect someone is stealing electricity report it by clicking here. We don’t need your name or address and you can remain completely anonymous.